After Sales Service

If you wish to contact us and/or to return your equipment to us for an inspection or a repair, thanks to call first the CHARLYROBOT/MECANUMERIC Customers Service HOTLINE at : (00.33)

A question ? An offer ? Express inquiry


After sales-service document to be downloaded for the return of your equipment



Beyond the numerous solutions we can offer to anticipate or solve the technical problems our customers may face, our will is to help the operators of our customers so that the stops in production linked to problems due to programming, drawing… are limited.


Already known by many customers for the quality of our Customers Service (very short intervention time, immediate telephonic answers), we are developing a new service of remote-maintenance in order to solve all the questions about the software or the machines, remotely.


The customer only has to connect a PC to the Internet and our technical team takes control, remotely and solves the faced difficulties !


Strengthened by our network of deported technical structure (Paris, Lyon,…) this organization allows us to be very reactive toward the inquiries from customers.